At Pack Man Ships, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions where you may need to refund or return a product. Please read our refund and return policy below for more information:
- Refunds
- We offer refunds for unopened and unused products within 14 days from the date of purchase.
- To be eligible for a refund, you must provide proof of purchase.
- Refunds will be issued to the original method of payment used for the purchase.
- Refunds do not include any shipping or delivery fees.
- Returns
- We accept returns for defective or damaged products.
- If you receive a product that is defective or damaged, please contact our customer service team within 48 hours of receiving the product.
- To initiate a return, you may be required to provide photos or other evidence of the defect or damage.
- Depending on the circumstances, we may offer a replacement product or a refund for the returned item.
- Exchanges
- We currently do not offer exchanges for different products.
- If you need a different product, please follow the refund process for the unwanted item and place a new order for the desired product.
- Exceptions
- Due to the nature of cannabis products and legal restrictions, we cannot accept returns or refunds for opened or used items unless they are defective or damaged.
- We do not accept returns or refunds for products that have been tampered with or misused.
- Contact Us
- If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at mail@packmanships.com. Our team will be happy to assist you.
Please note that our refund and return policy is subject to change without notice, and any updates will be reflected on our website.
Thank you for choosing Pack Man Ships. We appreciate your understanding and cooperation regarding our refund and return policy.